Success Story: Alpha CC
When Alpha CC wanted to enhance its remote support capabilities and ease pressure on its IT helpdesk, GoTo Resolve offered the all-in-one IT monitoring and management tool it needed. Find out how GoTo supported Alpha CC to migrate seamlessly to GoTo Resolve, enabling the company to enhance its pre-emptive support and device management, improve efficiencies and reduce call times by 20% – unlocking the capacity to take on more customers.
Founded in 1985, Alpha CC is a family-owned IT service provider, offering IT products, support and maintenance services to businesses of all sizes in Ireland.
“The efficiencies unlocked by GoTo Resolve have enabled us to reduce call times by around 20%, while halving the time required for anti-virus and disk management. It is also allowing us to take on more customers, since the process for setting up and managing customers is so simple.”
-Jonathan Donnelly
Managing Director of Alpha CC